Support

Check Certificate is valid or not

You can ask any question about our course through this link 

our support chanel address is https://m.me/ourprofessors

Contact number:  +8801885973767

Email address: geotechandstructures@gmail.com

FAQ

How can I create my free account at ourprofessors.com?

  • Click on the “GET COURSE” or “JOIN FOR FREE” Button.
  • If the “Login” page appears, provide the necessary information in the “join for free” page and click on the “submit” button
  • Your free account is created and you are now eligible to learn free courses

Details are given below:

For Registration:
  • Click on “Join for Free” and Fill up the form
  • Write “USERNAME” as your Name
  • Your Email address
  • Your Password (2 Times)
  • Your Phone Number
  • Tick the checkbox “I agree with all privacy and policy of this website.” and Click “SUBMIT” Button.

Edit Your Profile

  • Click on Your Name from Top Right corner of the screen
  • Click on “Edit Profile”
  • Enter your name, NID and other details as per your academic certificates. Please remember that we issue your course certificates using the name you entered in the website.
  • Scroll to Bottom and Click “SAVE CHANGES”

How can I login at ourprofessors.com?

  • Click on your desired course
  • Click on the “GET COURSE” button or “LOGIN” button.
  • If the “Login” Page appears, use your email address and password for login
  • After Login Click on the “GET COURSE” or “START COURSE” Button

What are Giga Offers?

Package Offer, 2 Years Membership Offer, and Scholarship Offer – all these are called Giga Offers. To see the details, please click here.

How can I pay through bkash, rocket, nogod?

  • Click on your desired course
  • Click on the “GET COURSE” Button.
  • If the “Login” or “Registration” Page appears, Please do “Login”
  • After Login, Click on the “GET COURSE” Button.
  • Click “One Time Payment” OR “2 years membership plan” OR “package offer”
  • Check your CART (Price and Quantity)
  • Click on “PROCEED TO CHECKOUT”
  • Fill up your “Billing details” form.
  • Pay through “SSLCOMMERZ” and check the tick box “I have read and agree to the website terms and conditions”
  • Then click “PLACE ORDER”
  • Check the amount and click “PAY VIA SSLCOMMERZ”
  • From “CARD”/”MOBILE BANKING”/”NET BANKING” Section, Select “MOBILE BANKING”
  • Select “Bkash”/”Nagad” etc
  • Write your Bkash account/number and Click Confirm (please remember that our bkash number is not needed)
  • Write Verification code that sent to your mobile number and click confirm
  • Give your Bkash Pin and Click Confirm

What should I do if I forget my password?

  1. In the login page, click on “lost password”
  2. Give your registered email address
  3. A reset password link will be sent to the registered email, check your email and click the password reset link
  4. Set your new password

How can I pay by debit card/credit card/master card/visa card?

  • Click on your desired course
  • Click on “GET COURSE” Button.
  • If “Login” page appears, Please do “Login”
  • After Login Click on “GET COURSE” Button.
  • Click “One Time Payment” OR “2 years membership plan” OR “package offer”
  • Check your CART (Price and Quantity)
  • Click on “PROCEED TO CHECKOUT”
  • Fill up your “Billing details” form.
  • Pay through “SSLCOMMERZ” and check the tick box “I have read and agree to the website terms and conditions”
  • Then click “PLACE ORDER”
  • Check the amount and click “PAY VIA SSLCOMMERZ”
  • From “CARD”/”MOBILE BANKING”/”NET BANKING” Section, Select “CARD”
  • Enter Card Number, Expire Date, CVC (3 digit code on the back side of the card), Cardholder name and Click Pay button.
  • Enter OTP code.

How can I pay by direct bank transfer?

  • Click on your desired course
  • Click on “GET COURSE” Button or “login” button
  • If “Login” page appears, Please do “Login” using your email and password
  • After Login Click on “GET COURSE” Button.
  • Click “One Time Payment” OR “2 years membership plan” OR “package offer”
  • Check your CART (Price and Quantity)
  • Click on “PROCEED TO CHECKOUT”
  • Fill up your “Billing details” form.
  • Select “Bank Transfer” and check the tick box “I have read and agree to the website terms and conditions”
  • Then click “PLACE ORDER”
  • You will get our account number details. Please deposit the amount in our bank account
  • When we receive your opposite amount, website admin will approve your order

What is the bkash mobile number of ourprofessors.com?

Please remember that you don’t need bkash number of ourprofessors.com.

Follow the steps required for online payment. In the online payment through “SSL COMMERZ” you can pay through bkash, rocket, nogod etc mobile banking, OR you can use any card OR you can use net banking.

What is coupon code? Do I need it?

You don’t need any coupon code. If we offer any discount through coupon code, we shall send it to your email. In general, keep this blank.

How can I register for free courses?

  • Click on your desired course
  • Click on the “GET COURSE” or “JOIN FOR FREE” Button.
  • If the “Login” page appears, provide the necessary information in the “join for free” page and click on the “submit” button
  • Your free account is created and you are now eligible to learn free courses

Details are given below:

For Registration:
  • Click on “Join for Free” and Fill up the form
  • Write “USERNAME” as your Name
  • Your Email address
  • Your Password (2 Times)
  • Your Phone Number
  • Tik the checkbox “I agree with all privacy and policy of this website.” and Click “SUBMIT” Button.

Edit Your Profile

  • Click on Your Name from Top Right corner of the screen
  • Click on “Edit Profile”
  • Enter your name, NID and other details as per your academic certificates. Please remember that we issue your course certificates using the name you entered in the website.
  • Scroll to Bottom and Click “SAVE CHANGES”

How can I navigate the course videos?

ourprofessors website

How can I edit my name, NID and profile?

Edit Your Profile

  • Click on Your Name from Top Right corner of the screen
  • Click on “Edit Profile”
  • Enter your name, NID and other details as per your academic certificates. Please remember that we issue your course certificates using the name you entered in the website.
  • Scroll to Bottom and Click “SAVE CHANGES”

What should I do if I don’t understand any parts of video lesson?

যে কোন প্রশ্ন করতে Virtual Classroom of ourPROFESSORs এ join করুন।

Professor Dr. Jahangir Alam এর কাছে Face to face প্রশ্ন করার সুযোগ । এটা একটা Virtual live Classroom ।  প্রতি বুধবার সন্ধ্যা ৭ টায় শুরু হয় ।

অথবা আপনি প্রতিটি লেসন এর ডান পাশে “?” বাটনে ক্লিক করে আপনার প্রশ্নে করতে পারেন ।

How can I download course certificates?

  • Edit Your Profile
    • Click on Your Name from Top Right corner of the screen
    • Click on “Edit Profile”
    • Enter your name, NID and other details as per your academic certificates. Please remember that we issue your course certificates using the name you entered in the website.
    • Scroll to Bottom and Click “SAVE CHANGES”
  • Click “My Certificates”
  • If you have completed all the video lessons, quiz and clicked on the “complete” button of each lesson, your course certificate will be ready here
  • Click Download Button.

Can I download and distribute the video lessons?

No. It’s Illegal.

Can I share my user ID and password to my friends?

No. It’s Illegal.

What is 2 years membership plan?

You will get access to all courses available now by paying BDT 1,000 per month for 24 months.

What is Package Offer?

You will get access to all courses available now by paying BDT 20,000

I have already purchased some courses. Can I get discount in package offer?

Yes. you will get a discount on the package offer. For example, if you already have purchased 2 courses by paying 6,000 Taka, you will get 6,000 Taka discount on Package Offer.

Can I learn from abroad?

You can learn from anywhere in the world

Are the live courses included in the package price or membership plan?

No.

Why cannot I see ETABS courses' videos properly?

Software tutorials need high resolution. If your internet speed is not good enough, you cannot see the software tutorials properly. We suggest you see these software tutorials when your internet speed is good.

Are live classes free?

The live courses are not included in any offer or membership plan. However, question-answer sessions are free now.

What is coupon code? Do I need it?

Coupon code is not applicable. You don’t need any coupon code. This is an option on the website. We are not using this option now.

Is life time membership available now?

Sorry. Not available now. now, the Package Offer and 2 years membership plan is available

Can I contact directly to customer care staffs?

Yes. you can contact directly with customer care staffs. Mr. Salah Uddin – 01885973762, Mr. Mahfuz – 01885973767, Engr. Osman – 01885973770, Email: admin@ourprofessors.com

If you have any complaint about customer care staffs, please send an email to admin@geostruc.com

How can I complain about customer care staffs?

If you have complaints about customer care staff, please send an email to admin@geostruc.com

You can contact directly with the customer care staff. Mr. Salah Uddin – 01885973762, Mr. Mahfuz – 01885973767, Engr. Osman – 01885973770, Email: admin@ourprofessors.com